Kimp serves clients from around the world! Our team works remotely with you, wherever you are, to take design off your to-do list. So whether you're working from one location, or on the move, we've got you covered.

To date we've had the opportunity to design for clients in over 60 countries including:

• Australia
• Belgium
• Bermuda
• Canada
• Denmark
• Germany
• India
• Ireland
• Malaysia
• Mexico
• Mauritius
• New Zealand
• Nigeria
• Philippines
• Portugal
• Singapore
• Spain
• South Africa
• Sweden
• Switzerland
• Thailand
• The Bahamas
• U.A.E
• U.K.
• U.S.A

We design for:

• Service Centres
• Spas & Salons
• Printing Companies
• Churches
• Not-For-Profits
• Charities
• E-Commerce and Retail Shops
• Affiliate Marketers
• Restaurants
• Law Firms
• Educational Institutions
• Real Estate Agents
• Mortgage Agents
• Insurance Agents
• Marketing Agencies
• Social Media Managers
• Business Development Managers
• Amazon & Other Ecommerce Merchants

Kimp is for startups, SMEs, marketers, creative agencies, freelancers, entrepreneurs – just about anyone who needs cost-effective, high quality graphic design services, on an ongoing basis.

With Kimp, you'll feel like you have an in-house designer - without the hefty price tag.

Kimp’s unlimited graphic design service includes unlimited requests and unlimited revisions. This means that you can make as many requests as you’d like, and we’ll work through them as quickly as possible. Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they’ll assign them to your design team.

By default, your requests will be completed in the order you submit them. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics+Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

As we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you’ll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee.

Kimp is a subscription-based unlimited design service offering unlimited graphic design and unlimited video design.

Through Kimp, marketers, startups, SMEs, and just about anyone who needs help with design, can work with a Dedicated Design Team to make and manage all of their design projects in one place.

The service is offered for a flat fee, on a month-to-month basis, making custom design affordable and flexible. We serve clients around the world, including clients from the UK, South Africa, the US, Canada, Australia, and Singapore.

Absolutely. We offer a 10% discount when you add 2 more subscriptions to your account. Just keep in mind that this offer cannot be combined with any other promotional offers.

When you're ready to add your additional subscriptions and get your discounts applied, please click here to connect with a Kimp Team Member on the live chat.

At Kimp we aim to keep things simple. That's why we have one graphic design subscription - Kimp Graphics - and one video design subscription - Kimp Video. And one subscription which combines both - Kimp Graphics+Video.

Whichever subscription you choose, start with a free trial and invite as many team members as you'd like to help you make design requests. You won't pay any extra premiums for custom illustrations, landing pages, or GIFs with a Kimp Graphics subscription. And no extra fees for custom design and animation with a Kimp Video subscription.

You get it all with your flat monthly fee.

With each Kimp subscription, you get features that will help you make and manage your design requests with ease.

Kimp Graphics is our power-packed graphic design subscription. Unlike other companies that provide multiple tiers of service and a very limited standard subscription, Kimp offers one graphic design subscription. And it includes ALL the designs you need, without having to pay extra premiums. From print and digital designs for your day to day marketing, to custom illustrations (including detailed brand mascots!), landing page designs AND GIFS for unique campaigns. We know that your design needs can evolve and vary and so we've created one subscription that's versatile enough to handle everything you need.

Kimp Video is our video design and motion graphics subscription. With Kimp Video you can get help enhancing your existing video footage or images, or we'll design and animate from scratch for you! We provide this range of design and animation services as part of Kimp Video because we know that your video content needs will be dynamic, depending on whether you're creating something for your website, an email campaign, social media, or something in between. And we're prepared to deliver a wide range of videos to help you with that.

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee.

And, with every Kimp subscription, you can invite as many additional team members as you'd like to help you make and manage design requests at no extra cost!

There are no hidden fees at all. You will only pay the flat fee on a monthly basis. All taxes and other fees are included in the flat fee.

We do not accept cash, cheques, money transfers, or Paypal as methods of payment. At the moment we only accept credit cards. Feel free to contact us on our live chat at www.kimp.io if you have any questions about payments.

No. We offer a monthly subscription so that at any time you wish to cancel, you can do so hassle-free.

We maintain a 30-day cycle for billing. As long as you maintain an active subscription, you will be billed on a recurring basis, on the same day that your full subscription began. If you want more information on this, or if you wish to clarify any details, please reach out via our live chat at www.kimp.io.

Kimp has a subscription model, which includes month-to-month billing. So when you have an active subscription, you'll receive a monthly bill. In order for you to make and manage your design requests on an ongoing basis, we require you to have an active subscription. If you have any concerns about your billing, please contact us on our live chat at www.kimp.io.

Not hard at all. We keep things simple at Kimp. No documentation or extensive process. You can cancel at any point in time. Just log in to your Kimp account, and you can cancel with just a few clicks. Need a hand with this? No worries. You can request assistance via the live chat at www.kimp.io. You can also request assistance from your dedicated Project Manager. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.

Just need a temporary break? But still want access to your Trello board, to remain assigned to the same dedicated design team, and to lock in the existing subscription price regardless of service updates? Consider pausing your subscription.

Yes, you can! We get it. Workflows change and you don't always need to have an active subscription. But at the same time, you might still need access to your Trello board.

And if you've gotten into a really good groove with your design team, you may want to make sure that they're still going to be matched with them when you resume your subscription.

To address all of this we've introduced the "Pause Your Subscription" feature for a flat monthly fee of $18.99. This allows you to pause your account as of the end of the current subscription period so that there is no auto-renewal.

And it allows you to enjoy these benefits:

• Securing your current subscription fee, regardless of any changes to Kimp pricing.
• Having ongoing access to your Trello board, and all of your design files.
• Working with the same Dedicated Design Team when you resume.
• Making the most of your subscription by resuming when you have more design requests.

To submit a request to pause your subscrption, simply log into your account and submit a request. To request to resume your subscription, log into your account and submit a request.

You can simply log in to your Kimp account at www.kimp.io and cancel at any point in time with just a few clicks. You can also request assistance from your dedicated Project Manager, or via our live chat at www.kimp.io. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.

We do understand that your workflow will change from time to time, and this is why we make it possible for you to cancel at any time. As Kimp is a monthly subscription service, and we provide the opportunity to cancel your subscription at any point, we do not offer refunds due to inactivity.

At Kimp, we deliver custom designs, created from scratch, or designs that are a combination of custom design and customized stock elements. The particular format just depends on what will provide the best output for the client's brief.

When using any stock elements, we ensure that they are licensed appropriately so that you may use them as the end-user (i.e. not for resale).

In cases where clients require designs for resale, we deliver completely custom designs. So be sure to let your Project Manager know how your designs will be used when making your requests!

If you would like to resell any of the designs that your Kimp Team creates for you, please be sure to let your Project Manager know when making your design request. Your team will then create your design from scratch, so that you have full rights to sell your design.

For all of your other design requests, where you'll be the end-user, and you will not be reselling your design, your team will either create the design from scratch and/or use stock elements or photos, as needed to meet the requirements of your brief.

Just remember, we double-check every element and stock photo we use, to make sure you’re granted the licenses for them. And we are assuming materials you provide to us are licensed and owned by you. If you do happen to send Kimp unlicensed materials to use, remember we are not held liable for the rights of the final design.

We scour the internet for the best options for fonts, photos, icons, videos, animations, and elements. We use a lot of reputable free resources. And every Kimp Graphics and Kimp Video Subscription ALSO includes 50 stock photos used in your designs from a combination of premium stock photo sites - that's an $80 value, every month of your subscription!

This means if you get a Kimp Graphics + Video subscription, your designs will include up 100 premium stock images - a $160 value, every month of your subscription.

Whatever the source, we ensure that each element grants the appropriate license for you to use it, as part of your design, as the end-user. If, however, you plan to use your design for resale, please do let us know and we can make sure your design only includes elements that are appropriate for that.

We never disclose details about our clients. We do however share some of the designs we create for you in our portfolio. If you'd prefer not to have your designs included in our samples, please do let us know via our live chat at www.kimp.io or via email at [email protected].

It would be you. You retain the rights to all the designs created by Kimp for you during your paid subscription.

If you would like to resell any of the designs that your Kimp Team creates for you, please be sure to let your Project Manager know when making your design request. Your team will then create your design from scratch, so that you have full rights to sell your design.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive graphic designs or revisions in 24 hours (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive one 30-60 seconds video, every 2-4 business days. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

As there is a unique workflow for graphic designs, and specific turnaround times, and a unique workflow, and specific turnarounds for videos, they will not delay or impact one another.

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

As part of the Kimp Graphics subscription or the Kimp Video subscription, your Dedicated Design Team will have 2 tasks in progress for you at any given time, and they will allocate 2-2.5 hours each business day to completing your requests.

With the Graphics + Video subscription, your Dedicated Design Team will have 2 graphic design requests and 2 video requests in progress at any given time. This means that they will allocate 2-2.5 hours each business day to your graphic design requests and 2-2.5 hours each business day to your video design requests.

Now if you need a higher volume of outputs, and faster turnarounds, you can add on additional subscriptions. And this will mean that with each additional Kimp Graphics or Kimp Video subscription, you'll get an additional 2-2.5 hours allocated to completing your requests (e.g. with 2 subscriptions you'll get 4-5 hours allocated to your requests, and so forth).

In the case of Kimp Graphics+Video subscriptions, with each additional subscription, you'll get an additional 2-2.5 hours allocated to your graphic design requests AND an additional 2-2.5 hours allocated to your video design requests.

As your team completes tasks you'll see them shift from being "In Progress" to "In Review" and you'll see new requests getting started.

If you have more than one graphic design subscription or more than one video design subscription, then yes you will! For example, if you have 2 Kimp Classic subscriptions you'll receive two times the outputs as you would with a single Kimp Classic subscription.

If you have both a graphic design subscription and a video design subscription, keep in mind that the workflows and turnaround times are mutually exclusive. This means that each subscription includes its own specific turnaround times, design teams, and number of outputs, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

Kimp Graphics:

• Amazon Graphics
• Background Removal
• Billboards
• Blog Images
• Book Covers
• Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
• Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
• Brand Mascot or Brand Character Designs (not included during the trial)
• Brochures
• Business Cards
• Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
• Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
• Corporate Folders
• Custom Illustrations (limited to one simple illustration during the trial)
• Display Ads
• Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
• Ecommerce Graphics
• EDM (Email Direct Mail)
• Email Signatures
• Event Invitations
• Flyers & Posters
• GIFs
• Icons
• Infographics
• Landing Pages (not included during the trial)
• Logos (not included during the trial)
• Magazine & Newspaper Ads
• Newsletters
• NFT Designs
• Packaging & Labels
• Podcast Covers
• Point Of Sale Materials
• Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
• Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
• Print Ads
• Product Mockups
• Promotional Materials
• Restaurant Menus
• Signage
• Social Media Posts & Ads
• Stationery Sets
• T-shirt Design
• Tradeshow Banners
• Vehicle Wraps
• Video Thumbnails
• Web Ads
• And just about anything that can be designed in PS, AI, or INDD.

Kimp Video Designs:

• Animated Static Designs
• Animated Typography
• Animated Video Ads
• Audiograms
• Cinemagraphs
• Demo Videos
• Digital Display Loops
• FAQ Videos
• GIFs
• Logo Animations
• Simple Character Animations
• Simple Explainer Videos
• Social Media Videos
• Template Customization
• Testimonial Videos
• Text Overlays
• UI/UX Animations
• Video Editing

We don’t fulfill the following types of requests:

• 3D/CAD
• Advanced Animations
• Ad Development
• Coding & Development
• Copywriting
• HTML5 Ads
• Marketing Strategy
• Photography
• Storyboarding
• Video Shoots
• Transcribing Videos
• Website, Mobile & App Design Projects
• Whiteboard Videos

We’re an experienced team but there are a few limits to what we can deliver.

We don’t fulfill the following types of requests:

• 3D/CAD
• Advanced Animations
• Ad Development
• Coding & Development
• Copywriting
• HTML5 Ads
• Marketing Strategy
• Photography
• Storyboarding
• Video Shoots
• Transcribing Videos
• Website, Mobile & App Design Projects
• Whiteboard Videos

You sign up, you try us out for 7 days, and you cancel if you decide it’s not the right fit. You are not billed during the trial period. You get billed only after day 7 and you don’t have to sign any contracts to continue with Kimp. Our service is delivered month-to-month for a flat monthly rate.

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service.

Below are guidelines for the Kimp Video and Kimp Graphics Trials, as well as some tips to help you determine if Kimp is right for you.

If you sign up for the Graphics+Video subscription, you will be able to make 1 video request and 3 design requests as per the guidelines below:

Kimp Video Trial Overview:

During your trial you can make 1 request.

• 1 request = 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period.
• During your trial, you will only receive concepts with a watermark on them.

Kimp Graphics Trial Overview

During your trial you can make 3 requests.

• 1 request = 1 design (i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).
• During your trial, you will only receive designs with a watermark on them.

The following requests are not fulfilled during Kimp Graphics, Kimp Video or Kimp Graphics + Video trials:

• Resizing of trial designs
• Logo designs
• Brand Mascot or Brand Character designs
• Landing Page designs
• Explainer Videos
• Need some ideas for your trial design requests? Check out our FAQs!

The following requests are limited during Kimp Graphics or Kimp Graphics + Video trials:

Illustration requests are limited during trials: During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

Multipage design requests are limited during trials: During your trial, if you wish to request a multi-page design such as an ebook, we will complete 2-3 pages, depending on the amount of content, as one design request.

Why we don’t fulfill certain design requests during trials:

• We do not fulfill landing page, presentation, logo, brand mascot, explainer video, or brand character requests during trials for the following reasons:
  • • They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with.
    • They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
    • We’ve also found that many clients who request logos, mascots, and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

Be sure to make your trial request(s) as soon as possible so that we can ask for clarification and then work on it, and any revisions you’ll require, as quickly as possible. This way you'll get a good sense of what working with your Kimp Team is like. And you'll be able to make a confident decision within your 7 day trial about whether you'd like a full subscription.

If you’d like to skip the trial and move forward with a full subscription in order to request as many designs as you’d like, including designs not included in the trial, please let us on the live chat at www.kimp.io!

Have any questions about the trial terms? Reach out to us on the live chat at www.kimp.io!

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Kimp’s HQ is in Markham, Ontario, Canada and operates in EST. Our design team members, meanwhile, are full-time Kimp employees, who work from our offices in different time zones. Together we ensure that our clients get timely responses to their inquiries, and have their design requests fulfilled as quickly as they need them to be.

Kimp does not outsource work, or work with freelancers, as an important part of our service is being able to provide consistently high-quality designs to our clients. We also believe in the importance of building strong teams and creating environments that they can thrive in. Because we love giving our team members the opportunity to go bananas with graphic design too :)

Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up, or down quickly.

With each additional subscription that you add, you'll increase the number of outputs you receive, and the speed at which you receive them.

For example, one additional subscription will double the designs you get completed each business day.

To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Depending on the region you're located in you'll be assigned to a team that will be online during the business hours listed below, between Monday to Friday. If your country isn't listed below, no worries! You'll be assigned to a team which offers the best coverage for you.

Australia:
12:30pm to 8:30pm ACT

Canada:
2:30am to 10:30am EST (during Daylight Saving Time, and 1:30-9:30am EST afterward)
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30-12:30pm EST afterward)

1:30am to 9:30am CST (during Daylight Saving Time, and 12:30-8:30am CST afterward)
4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30-11:30am CST afterward)

11:30pm to 7:30am PST (during Daylight Saving Time, and 10:30pm to 6:30am PST afterward)
2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)

India:
7:00am to 3:30pm IST

Malaysia:
10:30am to 6:30pm MYT

New Zealand:
2:30pm to 10:30pm NZST

Singapore:
10:30am to 6:30pm SGT

U.K.:
7:30am to 3:30pm GMT

U.S.A.:
2:30am to 10:30am EST (during Daylight Saving Time, and 1:30-9:30am EST afterward)
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30-12:30pm EST afterward)

1:30am to 9:30am CST (during Daylight Saving Time, and 12:30-8:30am CST afterward)
4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30-11:30am CST afterward)

11:30pm to 7:30am PST (during Daylight Saving Time, and 10:30pm to 6:30am PST afterward)
2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)

South Africa:
8:30am to 4:30pm SAST

While these are the hours your design team and Project Manager will offer coverage, between Monday to Friday, you can reach out to the Customer Experience via live chat at https://www.kimp.io/ or by email at [email protected], 7 days a week

$599 USD per month, for Kimp Graphics; $699 USD per month for Kimp Video; $995 USD per month for Kimp Graphics+Video. No set-up fee, no minimum terms, no cancellation penalties. Absolutely no contracts.

If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.

Your dedicated design team does! Your team is made up of 1 Project Manager and 3 designers who specialize in different types of design.
​
Based on what you need, your Project Manager will assign your request to the designer best suited to complete it. Once that request is completed, we then move on to your next request.
​
We fulfill your requests two at a time, on a first-requested, first-fulfilled basis. This way you get what you need first, the fastest. If the priority of your requests ever shifts, after you've made a request, you can just let your project manager know. They will hit pause on your active requests if possible, and fulfill the task(s) that have become more time-sensitive.

Include these details every time for the best results: size, orientation, format (print, digital or video), preferred colours, inspiration designs, and text copy. If it's a video request include your preferred style of background music as well!

The more descriptive you can be, the fewer revisions will be required.

There are two ways you can make requests – through email at [email protected], or through our task management software, Trello. Check out our handy guide on how Kimp users can use Trello below:

https://youtu.be/T6T9YQBLO44

An unlimited number. We’re happy to help you with as many designs as you need.

Your dedicated design team will take care of your design, from first-draft to final product. And all the revisions you need. Just let them know the details of the revisions required, via email or your Trello board.

Your Trello board includes:

• Cards for each of your requests
• Lists for each stage of the design process
• An Activity Feed where you can see all of the activity that has taken place on your board

New Requests:

To make a request simply create a new card in the "Requests" list. Include a detailed description and add any relevant attachments.

Kimp Tip: Refer to the “Resources” list to help you figure out which details to include.

Prioritizing Your Requests:

When you’re making multiple requests, be sure to order your cards according to priority. Requests are fulfilled on a first-come, first-served basis, from the top down. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.

Revision Requests

Requesting revisions is a simple, 2-step process.

• Add the details of the revision required in the comments section of the relevant card.
• Move the relevant card from the "In Review" list to the "Requests" list. The sooner you do this, the sooner we work on your revision request.

Adding Brand Guidelines

You can add your brand guidelines to the "Guidelines" list to make the design process more efficient. Add a new card for each brand you will be requesting designs for. And be sure to include as many details as possible (logos, color palettes, style guides or style references, inspiration images, and designs). We want to know it all!

When you make a Kimp Video request we ask that you include the following details:

•  Describe what you’re looking for (i.e. type of video and its placement - e.g. FB ad).
• Attach any brand assets that should be used in the video (logo, pictures, elements etc.) And let us know if you have any guidelines for how they should be used!
  • Please provide any video files you require edited or enhanced  in MOV or MP4 format. The combined total of your file sizes must not be more than 5GB.
  • For audiograms please provide the SRT file.
• If you need us to use stock images or footage, let us know if you have any preferences.
• Specify the dimensions of the video.
• Include text copy (headline, call-to-action, contact information, etc.).
• Tell us your color preferences.
• Describe your industry and target audience.
• Include any references to designs or design styles you like.
• Specify your preferred style of background music.

• Ad Development
• Advanced Animations
• Copywriting
• Graphic Design
• Marketing Strategy
• Video Shoots
• Storyboarding
• Transcribing Videos
• Whiteboard Videos

Here's a quick rundown of how long your Kimp Video requests can be:

• Outputs for all categories except Audiograms and Video Editing can be up to a maximum of 120 seconds.
• Outputs for Audiograms can be up to 1 hour in length. Please note the SRT file has to be provided by the client.
• Outputs for Video Editing will be limited to 15 mins in length and source files for Video Editing can be up to 30 mins long per file (as many files as you'd like to combine).

With a Kimp Video subscription you can request:

• Animated Static Designs
• Animated Typography
• Animated Video Ads
• Audiograms
• Cinemagraphs
• Demo Videos
• Digital Display Loops
• FAQ Videos
• GIFs
• Logo Animations
• Simple Character Animations
• Simple Explainer Videos
• Social Media Videos
• Template Customization
• Testimonial Videos
• Text Overlays
• UI/UX Animations
• Video Editing

Need some inspiration for your Kimp Video Requests? Check out these resources:

1) https://www.youtube.com/watch?time_continue=10&v=nqen7GijLDo

2) https://www.kimp.io/our-work/video-samples/

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive graphic designs or revisions in 24 hours (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive one 30-60 seconds video, every 2-4 business days. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

As there is a unique workflow for graphic designs, and specific turnaround times, and a unique workflow, and specific turnarounds for videos, they will not delay or impact one another.

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

As part of the Kimp Graphics subscription or the Kimp Video subscription, your Dedicated Design Team will have 2 tasks in progress for you at any given time, and they will allocate 2-2.5 hours each business day to completing your requests.

With the Graphics + Video subscription, your Dedicated Design Team will have 2 graphic design requests and 2 video requests in progress at any given time. This means that they will allocate 2-2.5 hours each business day to your graphic design requests and 2-2.5 hours each business day to your video design requests.

Now if you need a higher volume of outputs, and faster turnarounds, you can add on additional subscriptions. And this will mean that with each additional Kimp Graphics or Kimp Video subscription, you'll get an additional 2-2.5 hours allocated to completing your requests (e.g. with 2 subscriptions you'll get 4-5 hours allocated to your requests, and so forth).

In the case of Kimp Graphics+Video subscriptions, with each additional subscription, you'll get an additional 2-2.5 hours allocated to your graphic design requests AND an additional 2-2.5 hours allocated to your video design requests.

As your team completes tasks you'll see them shift from being "In Progress" to "In Review" and you'll see new requests getting started.

If you have more than one graphic design subscription or more than one video design subscription, then yes you will! For example, if you have 2 Kimp Classic subscriptions you'll receive two times the outputs as you would with a single Kimp Classic subscription.

If you have both a graphic design subscription and a video design subscription, keep in mind that the workflows and turnaround times are mutually exclusive. This means that each subscription includes its own specific turnaround times, design teams, and number of outputs, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

Kimp Graphics:

• Amazon Graphics
• Background Removal
• Billboards
• Blog Images
• Book Covers
• Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
• Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
• Brand Mascot or Brand Character Designs (not included during the trial)
• Brochures
• Business Cards
• Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
• Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
• Corporate Folders
• Custom Illustrations (limited to one simple illustration during the trial)
• Display Ads
• Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
• Ecommerce Graphics
• EDM (Email Direct Mail)
• Email Signatures
• Event Invitations
• Flyers & Posters
• GIFs
• Icons
• Infographics
• Landing Pages (not included during the trial)
• Logos (not included during the trial)
• Magazine & Newspaper Ads
• Newsletters
• NFT Designs
• Packaging & Labels
• Podcast Covers
• Point Of Sale Materials
• Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
• Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
• Print Ads
• Product Mockups
• Promotional Materials
• Restaurant Menus
• Signage
• Social Media Posts & Ads
• Stationery Sets
• T-shirt Design
• Tradeshow Banners
• Vehicle Wraps
• Video Thumbnails
• Web Ads
• And just about anything that can be designed in PS, AI, or INDD.

Kimp Video Designs:

• Animated Static Designs
• Animated Typography
• Animated Video Ads
• Audiograms
• Cinemagraphs
• Demo Videos
• Digital Display Loops
• FAQ Videos
• GIFs
• Logo Animations
• Simple Character Animations
• Simple Explainer Videos
• Social Media Videos
• Template Customization
• Testimonial Videos
• Text Overlays
• UI/UX Animations
• Video Editing

We don’t fulfill the following types of requests:

• 3D/CAD
• Advanced Animations
• Ad Development
• Coding & Development
• Copywriting
• HTML5 Ads
• Marketing Strategy
• Photography
• Storyboarding
• Video Shoots
• Transcribing Videos
• Website, Mobile & App Design Projects
• Whiteboard Videos

We’re an experienced team but there are a few limits to what we can deliver.

We don’t fulfill the following types of requests:

• 3D/CAD
• Advanced Animations
• Ad Development
• Coding & Development
• Copywriting
• HTML5 Ads
• Marketing Strategy
• Photography
• Storyboarding
• Video Shoots
• Transcribing Videos
• Website, Mobile & App Design Projects
• Whiteboard Videos

You sign up, you try us out for 7 days, and you cancel if you decide it’s not the right fit. You are not billed during the trial period. You get billed only after day 7 and you don’t have to sign any contracts to continue with Kimp. Our service is delivered month-to-month for a flat monthly rate.

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service.

Below are guidelines for the Kimp Video and Kimp Graphics Trials, as well as some tips to help you determine if Kimp is right for you.

If you sign up for the Graphics+Video subscription, you will be able to make 1 video request and 3 design requests as per the guidelines below:

Kimp Video Trial Overview:

During your trial you can make 1 request.

• 1 request = 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period.
• During your trial, you will only receive concepts with a watermark on them.

Kimp Graphics Trial Overview

During your trial you can make 3 requests.

• 1 request = 1 design (i.e. a single print or digital creative, or up to 2-3 pages of a multi-page design, depending on the amount of content).
• During your trial, you will only receive designs with a watermark on them.

The following requests are not fulfilled during Kimp Graphics, Kimp Video or Kimp Graphics + Video trials:

• Resizing of trial designs
• Logo designs
• Brand Mascot or Brand Character designs
• Landing Page designs
• Explainer Videos
• Need some ideas for your trial design requests? Check out our FAQs!

The following requests are limited during Kimp Graphics or Kimp Graphics + Video trials:

Illustration requests are limited during trials: During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

Multipage design requests are limited during trials: During your trial, if you wish to request a multi-page design such as an ebook, we will complete 2-3 pages, depending on the amount of content, as one design request.

Why we don’t fulfill certain design requests during trials:

• We do not fulfill landing page, presentation, logo, brand mascot, explainer video, or brand character requests during trials for the following reasons:
  • • They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with.
    • They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
    • We’ve also found that many clients who request logos, mascots, and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

Be sure to make your trial request(s) as soon as possible so that we can ask for clarification and then work on it, and any revisions you’ll require, as quickly as possible. This way you'll get a good sense of what working with your Kimp Team is like. And you'll be able to make a confident decision within your 7 day trial about whether you'd like a full subscription.

If you’d like to skip the trial and move forward with a full subscription in order to request as many designs as you’d like, including designs not included in the trial, please let us on the live chat at www.kimp.io!

Have any questions about the trial terms? Reach out to us on the live chat at www.kimp.io!

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Kimp’s HQ is in Markham, Ontario, Canada and operates in EST. Our design team members, meanwhile, are full-time Kimp employees, who work from our offices in different time zones. Together we ensure that our clients get timely responses to their inquiries, and have their design requests fulfilled as quickly as they need them to be.

Kimp does not outsource work, or work with freelancers, as an important part of our service is being able to provide consistently high-quality designs to our clients. We also believe in the importance of building strong teams and creating environments that they can thrive in. Because we love giving our team members the opportunity to go bananas with graphic design too :)

Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up, or down quickly.

With each additional subscription that you add, you'll increase the number of outputs you receive, and the speed at which you receive them.

For example, one additional subscription will double the designs you get completed each business day.

To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Depending on the region you're located in you'll be assigned to a team that will be online during the business hours listed below, between Monday to Friday. If your country isn't listed below, no worries! You'll be assigned to a team which offers the best coverage for you.

Australia:
12:30pm to 8:30pm ACT

Canada:
2:30am to 10:30am EST (during Daylight Saving Time, and 1:30-9:30am EST afterward)
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30-12:30pm EST afterward)

1:30am to 9:30am CST (during Daylight Saving Time, and 12:30-8:30am CST afterward)
4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30-11:30am CST afterward)

11:30pm to 7:30am PST (during Daylight Saving Time, and 10:30pm to 6:30am PST afterward)
2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)

India:
7:00am to 3:30pm IST

Malaysia:
10:30am to 6:30pm MYT

New Zealand:
2:30pm to 10:30pm NZST

Singapore:
10:30am to 6:30pm SGT

U.K.:
7:30am to 3:30pm GMT

U.S.A.:
2:30am to 10:30am EST (during Daylight Saving Time, and 1:30-9:30am EST afterward)
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30-12:30pm EST afterward)

1:30am to 9:30am CST (during Daylight Saving Time, and 12:30-8:30am CST afterward)
4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30-11:30am CST afterward)

11:30pm to 7:30am PST (during Daylight Saving Time, and 10:30pm to 6:30am PST afterward)
2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)

South Africa:
8:30am to 4:30pm SAST

While these are the hours your design team and Project Manager will offer coverage, between Monday to Friday, you can reach out to the Customer Experience via live chat at https://www.kimp.io/ or by email at [email protected], 7 days a week

$599 USD per month, for Kimp Graphics; $699 USD per month for Kimp Video; $995 USD per month for Kimp Graphics+Video. No set-up fee, no minimum terms, no cancellation penalties. Absolutely no contracts.

If a request is especially time-sensitive, you can indicate this when submitting your request details. We’ll do our best to bump it up in the queue and advise you of the delivery time.

Your dedicated design team does! Your team is made up of 1 Project Manager and 3 designers who specialize in different types of design.
​
Based on what you need, your Project Manager will assign your request to the designer best suited to complete it. Once that request is completed, we then move on to your next request.
​
We fulfill your requests two at a time, on a first-requested, first-fulfilled basis. This way you get what you need first, the fastest. If the priority of your requests ever shifts, after you've made a request, you can just let your project manager know. They will hit pause on your active requests if possible, and fulfill the task(s) that have become more time-sensitive.

Include these details every time for the best results: size, orientation, format (print, digital or video), preferred colours, inspiration designs, and text copy. If it's a video request include your preferred style of background music as well!

The more descriptive you can be, the fewer revisions will be required.

There are two ways you can make requests – through email at [email protected], or through our task management software, Trello. Check out our handy guide on how Kimp users can use Trello below:

https://youtu.be/T6T9YQBLO44

An unlimited number. We’re happy to help you with as many designs as you need.

Your dedicated design team will take care of your design, from first-draft to final product. And all the revisions you need. Just let them know the details of the revisions required, via email or your Trello board.

Your Trello board includes:

• Cards for each of your requests
• Lists for each stage of the design process
• An Activity Feed where you can see all of the activity that has taken place on your board

New Requests:

To make a request simply create a new card in the "Requests" list. Include a detailed description and add any relevant attachments.

Kimp Tip: Refer to the “Resources” list to help you figure out which details to include.

Prioritizing Your Requests:

When you’re making multiple requests, be sure to order your cards according to priority. Requests are fulfilled on a first-come, first-served basis, from the top down. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.

Revision Requests

Requesting revisions is a simple, 2-step process.

• Add the details of the revision required in the comments section of the relevant card.
• Move the relevant card from the "In Review" list to the "Requests" list. The sooner you do this, the sooner we work on your revision request.

Adding Brand Guidelines

You can add your brand guidelines to the "Guidelines" list to make the design process more efficient. Add a new card for each brand you will be requesting designs for. And be sure to include as many details as possible (logos, color palettes, style guides or style references, inspiration images, and designs). We want to know it all!

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design
4. Confirm platform and placement
5. Text copy (headline, call-to-action, contact information, etc.)
6. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
7. Tell us your preferences for color and font
8. Tell us what to avoid
9. Describe your industry and target audience
10. Include any references for designs you like

With every design request you should include the following details:

• Size
• Style
• Orientation
• Colors
• Inspiration
• Text copy
Print Designs require a few additional details:
• Bleed size (you can confirm this with your printer)
• File formats (you can confirm this with your printer)

Kimp Tip: Want fewer revisions? Be as descriptive as possible, triple check your text copy, and provide pictures as references of the style you’d like.

Your completed design files are all available in the “Completed” list on your Trello board. To find what you’re looking for quickly, use the search bar at the top of your board.

Or they'll be in your inbox if you've chosen to use Kimp with email.

If you require your designs in a particular format, be sure to let your Kimp team know!

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design (inches or centimetres)
4. Specify the size of the bleed (we’ll include the standard size if you’re not sure)
5. Specify the orientation – vertical or horizontal
6. Text copy (include variations for each employee):
   • -Name and job title
   • -Telephone number
   • -Cellphone number
   • -E-mail
   • -Website
   • -Social Network Usernames (if necessary)
   • -Address
7. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
8. Tell us your preferences for color and font
9. Tell us what to avoid
10. Tell us your industry and target audience
11. Include any references for business cards you like

We offer unlimited revisions because we want you to get exactly what you need. But, at times, there can be a disconnect between what you imagine and what you get.

If you find yourself in that spot, here’s what we recommend:

1. Review your requests: Sometimes a request is missing details or not as clear as it could be. Try providing additional references and details in your revision requests.
2. Give your designer detailed feedback: Let your designer clearly know what they’ve missed. They’ll work as quickly as possible to have your design revised.

Kimp Tip: After attempting steps 1 and 2, if you find that your design is still falling short, shoot us an email at [email protected]. We’ll review the issue and work to find you a resolution as quickly as possible.

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design (inches, centimetres or pixels)
4. Specify the orientation – vertical or horizontal
5. Text copy (headline, call-to-action, contact information, etc.)
6. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
7. Tell us your preferences for color and font
8. Tell us what to avoid
9. Describe your industry and target audience
10. Include any references for flyers or posters you like

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the type of brochure:
   • -Half-Fold (4 sides)
   • -Tri-Fold (6 sides)
   • -Gate-Fold (3 sides)
4. Specify the size of the design:
   • -8.5 x 11
   • -8.5 x 14
   • -11 x 17
   • -11 x 25.5
5. Specify the size of the bleed (if you know it)
6. Text copy (headline, call-to-action, contact information, etc.)**
7. Kimp Tip:** Be sure to specify the page number for each set of content.
8. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
9. Tell us your preferences for color and font
10. Tell us what to avoid
11. Describe your industry and target audience
12. Include any references for brochures you like

To make the design process faster, and to cut down on the number of revisions required, share your brand guidelines with us.

Here’s what that includes:

1. Logo
2. Preferred colours/colour palette
3. Preferred fonts
4. Mission/vision
5. Target audience

Kimp Tip: Add a card to the “Guidelines” list with the brand guidelines for each brand you’d like us to design for. Be sure to mention the brand when making a request. We'll take care of the rest.

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design (pixels)**
   Kimp Tip:** If you don’t know the size, just send us the link to your blog and we’ll design according to your layout.
4. Text copy
5. Tell us the style you’d like, e.g.
6. Traditional or Modern
7. Abstract or Literal
8. Playful or Mature
9. Feminine or Masculine
10. Tell us your preferences for color and font
11. Tell us what to avoid
12. Describe your industry and target audience
13. Include any references for blog images you like

Just let us know exactly which portions of the image(s) you require and/or whether you'd like the background to be completely removed, made transparent, or to retain a specific colour.

We'll take it from there, and touch up the edit too.

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design (inches, centimetres or pixels)
4. Specify the size of the bleed (if you know it)
5. Text copy (headline, call-to-action, contact information, etc.)
6. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
7. Tell us your preferences for color and font
8. Tell us what to avoid
9. Describe your industry and target audience
10. Include any references for billboards you like

1. Describe what you’re looking for/what to avoid
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design (pixels)
4. Text copy (headline, call-to-action, contact information, etc.)
5. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
6. Tell us your preferences for color and font
7. Tell us your industry and target audience
8. Include any references for banners you like (attachments or links)

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Attach any older versions of the presentation to provide context.
4. Text copy required on each slide
5. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
6. Tell us your preferences for color and font
7. Tell us what to avoid
8. Describe your industry and target audience
9. Include any references for presentations you like

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design (inches, centimetres or pixels). If you have a previous design or template available, attach it!
4. Text copy (headline, call-to-action, contact information, etc.)
5. Tell us your preferences for color and font
6. Tell us what to avoid
7. Describe your industry and target audience
8. Include any references for packaging & labels you like
9. Tell us the style you’d like, e.g.
   • Traditional or Modern
   • Abstract or Literal
   • Playful or Mature
   • Feminine or Masculine

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design (pixels)
4. Text copy:
   • -Name and job title
   • -Addres
   • -Telephone number
   • -Cellphone number
   • -Website
   • -Social Network Usernames (if necessary)
   • -Address (if necessary)
5. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
6. Tell us your preferences for color and font
7. Tell us what to avoid
8. Describe your industry and target audience
9. Include any references for email signatures you like

1. Describe what you’re looking for (what type of banner would you like designed?)
2. Attach your brand assets (logo, pictures, elements etc.)
3. Specify the size of the design (inches, centimetres or pixels).
   Kimp Tip: If you have a previous design or template available, attach it!
4. Text copy (headline, call-to-action, contact information, etc.)
5. Tell us what to avoid
6. Describe your industry and target audience
7. Include any references for tradeshow banners you like
8. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine

There are 2 easy ways to avoid typos in your design:

1. Triple check the spelling of your text copy.
2. Provide the text copy in a format we can copy and paste from. You can do this by including it in the description, attach a word doc or provide the link to a Google doc.

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, author’s picture, elements etc.)
3. Confirm if your design is for a print or e-book
4. Specify the size of the design (inches, centimetres or pixels)
5. Specify the orientation – vertical or horizontal
6. Text copy (e.g. title, author’s name, brief intro/blurb for the back cover)
7. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
8. Tell us your preferences for color and font
9. Tell us what to avoid
10. Tell us the book’s genre and target audience
11. Include any references for books or magazines you like the layout of

1. Describe what you’re looking for
2. Confirm if your design is for print or web
3. Attach your brand assets (logo, pictures, elements etc.)
4. Specify the size of the design (inches, centimetres or pixels)
5. Specify the size of the bleed (if your request is for print)
6. Text copy (headline, call-to-action, contact information, etc.)
7. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
8. Tell us your preferences for color and font
9. Tell us what to avoid
10. Describe your industry and target audience
11. Include any references for infographics you like

1. Describe what you’re looking for
2. Confirm if your design is for print or web
3. Attach your brand assets (logo, pictures, elements etc.)
4. Specify the size of the design (inches, centimetres or pixels)
5. Specify the size of the bleed (if your request is for print)
6. Text copy
   • -Names of dishes, brief descriptions of each, price of each
   • -Telephone number(s)
   • -Address(es)
   • -Social media usernames
7. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
8. Tell us your preferences for color and font
9. Tell us what to avoid
10. Describe the cuisines you serve and your target audience
11. Include any references for menus you like

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, author’s picture, elements etc.)
3. Confirm if your design is for a print or e-book
4. Specify the size of the design (inches, centimetres or pixels)
5. Specify the orientation – vertical or horizontal
6. Text copy (e.g. title, author’s name, brief intro/blurb for the back cover)
7. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
8. Tell us your preferences for color and font
9. Tell us what to avoid
10. Tell us the book’s genre and target audience
11. Include any references for book covers you like

1. Describe what you’re looking for
2. Attach your brand assets (logo, pictures, author’s picture, elements etc.) - anything you'd like on your podcast cover.
3. Confirm if your design is for a print or e-book
4. Specify the size of the design (pixels)
   Kimp Tip: Podcast feeds require artwork that is a minimum size of 1400 x 1400 pixels and a maximum size of 3000 x 3000 pixels. We recommend designing at 3000 x 3000 pixels. This way you won't have to resize later on.
5. Text copy (e.g. title, author’s name, tagline, etc.)
6. Tell us the style you’d like, e.g.
   • -Traditional or Modern
   • -Abstract or Literal
   • -Playful or Mature
   • -Feminine or Masculine
7. Tell us your preferences for color and font
8. Tell us what to avoid
9. Tell us the podcast's focus and target audience
10. Include any references for podcast covers you like

On Trello:
Comment, drag, and drop. Just add the details of the revision required in a comment. Then move the relevant card from the “In Review” or "Completed" list to the “Requests” list.

On Email:
Respond with the details of the revision required.

When you’re making multiple requests, be sure to order your cards according to priority.

Requests are fulfilled on a first-come, first-served basis, from the top down on Trello. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.

Via email please be sure to mention if a particular task is a priority.

1. Email the details of your request to [email protected]
2. Be as descriptive as possible about your design—from the subject line to the body of your email.
3. Attach pictures to be used, references, logos and/or assets.

Kimp Tip: If you’ll need your designer to select the pictures for your design, be sure to give them points of reference or a description of what you’re looking for.

Need help with making your request? Refer to our request guidelines.

Your Trello board includes:

• Cards for each of your requests
• Lists for each stage of the design process
• An Activity Feed where you can see all of the activity that has taken place on your board

New Requests:

To make a request simply create a new card in the "Requests" list. Include a detailed description and add any relevant attachments.

Kimp Tip: Refer to the “Resources” list to help you figure out which details to include.

Prioritizing Your Requests:

When you’re making multiple requests, be sure to order your cards according to priority. Requests are fulfilled on a first-come, first-served basis, from the top down. So, if you’re posting multiple requests at the same time, make sure the order of your cards reflects which tasks should be completed first.

Revision Requests

Requesting revisions is a simple, 2-step process.

• Add the details of the revision required in the comments section of the relevant card.
• Move the relevant card from the "In Review" list to the "Requests" list. The sooner you do this, the sooner we work on your revision request.

Adding Brand Guidelines

You can add your brand guidelines to the "Guidelines" list to make the design process more efficient. Add a new card for each brand you will be requesting designs for. And be sure to include as many details as possible (logos, color palettes, style guides or style references, inspiration images, and designs). We want to know it all!

Work as part of a team and need to give others access to your designs? You've got it.

Just let us know your team members' preferred emails or their existing Trello usernames, if they already use Trello. We'll then invite them to help you make and manage design requests.

Pausing a request is easy. Simply comment on the relevant card to let your designer know that the request should be paused until you confirm.

Cancelling a request is simple too. If you need to cancel a request, just comment on the relevant card to let your designer know that the request should be cancelled.

You can set up notifications for individual tasks by opening the relevant card and selecting “watch”.

If you’d like to set up notifications for an entire list, simply click on the 3 dots beside the list name and select “watch”.

Notifications will alert you to:

• All comments from other users
• Adding, changing, and upcoming due dates
• Card moves and archives
• Attachments uploaded to a card (or all cards in a list if you've turned on notifications for a list)
Kimp Tip: Click on the bell icon, at the top right corner of your board to control the frequency of your notification emails and to turn on/off desktop notifications.

Duplicate requests easily by opening up a card, and selecting “copy” under “actions”.

You’ll be prompted to create a new card title, and to select the board and list to which the card should be added. The board will be your Kimp board of course, and the list will be the "Requests" list.

You can then prioritize the request by selecting its position in the "Requests" list.